Service/Support

Service

Diamond Business provides exceptional service on our diversified product line. We offer many types of service contracts and warranty upgrades on all of our products. We also have time and material pricing available for non-contract customers and equipment.

Service contract and warranty upgrade contracts are covered Monday thru Friday, 8:00 AM to 5:00 PM.

The benefits of service contracts and warranty upgrades are preventive maintenance cleanings per year (if applicable to the equipment), priority service with a rapid response time, loaner equipment (if applicable to the equipment and when available), and supplying and installing required parts when needed.

For more information and your free Service Contract quote, contact via email at Sales@diamondbusiness.net. Or by phone at 806.373.4148 (toll free also available at 800.749.9025).

Support

Card Printer Repairs

You can rely on our fully trained engineers to solve any technical problems you may encounter. Our close ties with the manufacturers ensure that we are always up-to-date with the latest developments and are able to service printers in-house

ID Software Installation

Many clients prefer our engineers to set up the system. We can resolve problems immediately and have you up and running with a fully functioning system.

Training and Refresher Courses

Without a doubt this is the best way to get the most out of our systems. We offer training courses either on our premises or yours, covering both software and hardware. Ideally we will first “Train a Trainer” then work with the actual users to understand the system.

On-site Contract Services

With On-site Contract Service, your organization enjoys all the advantages of on-call services. This is the PRIORITY level of service for our clients.

Software Maintenance Agreements

Software Maintenance Agreements (SMAs) are designed to maximize your investment in Datacard® software products by helping to ensure you are working with the most advanced, robust version of any software package, as well as, enabling you to receive unlimited telephone and online technical support.

Depot Repair Services

Depot Repair Services offer an easy, cost-effective way to address issues with desktop card printers, image capture devices and other equipment that cannot be resolved through technical phone support.