With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
HOW IT WORKS:
| Step 1: | While you are on the phone with a member of our support team, you will be provided with a unique access number. FAST SUPPORT: Enter Name and Support Key then click Enter SCREEN CONNECT: Enter your code and hit enter. |
| Step 2: | You are prompted to download a small virus-free plug-in. |
| Step 3: | With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
| You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. | |